IGCSE Business Studies Section 2 – People in Business Practice Test

These questions are part of the practice quiz. Start practicing

• Unclear or incorrect messages that hinder understanding are examples of which concept?
• Remuneration is the payment for work. Which of the following are common types?
• What is the practice of moving employees between different tasks at the same level of responsibility called?
• Which statement is true about ethical treatment of employees?
• Jobs with a full working week (usually 35 hours or more).
• Communication between members of the same organisation is known as which term?
• Which statement describes a key benefit of training and development for a business?
• Reply from the receiver to the sender to confirm message received or understood is called which term?
• Which statement about a flat organizational structure is true?
• What is the difference between a policy and a procedure in HR?
• Which of the following is an advantage of a tall organizational structure?
• Which term refers to giving employees ownership stakes in the company?
• Which statement best defines leadership and explains how it differs from management?
• Why is workplace diversity and equality important, and how can HR promote it?
• What describes a level of management where people have the same level of responsibility?
• Which concept describes the path of authority from the top of the organization to the bottom?
• Training away from the place of work.
• What is a chain of command and why is it important for organizational clarity?
• Define productivity in the context of people in business.
• Giving employees share in a company to encourage sense of belonging and ownership?
• Training for new employees explaining the business structure, activities and procedures.
• Which of the following describes an advantage of a matrix structure?
• Which of these is a concrete example of employee empowerment?
• How can effective internal communication impact staff motivation and performance?
• Which term describes messages sent casually, not through established channels?
• What is the route taken by instructions from upper to lower management?
• Official notices posted on a notice board are an example of which type?
• Additional payment to workers, above the basic wage/salary, as a reward for good work?
• Which statement describes a potential drawback of overusing division of labour?
• Which outcome is NOT associated with job rotation?
• Which technique adds more responsibility and autonomy?
• Which term describes the support and services provided to improve health, safety, and well-being of employees?
• Explain the difference between redundancy and dismissal.
• What effect does a wide span of control have on the organizational structure?
• Which of the following is NOT a factor influencing the effectiveness of training and development programs?
• Which scenario illustrates centralization leading to slower response to local needs?
• What term describes the act of passing information from a sender to a receiver to achieve understanding?
• Name two methods of performance appraisal.
• Discuss the relationship between pay, motivation, and productivity in a business.
• Which form of pay is commonly used for sales staff?
• What describes the enjoyment employees derive from a rewarding job?
• What is employee welfare and why is it important in the workplace?
• Choose a correct, concise comparison of autocratic, democratic, and laissez-faire leadership styles, including an advantage and a disadvantage for each.
• Under Taylor's scientific management, which method is used to improve productivity?
• An employee's employment contract is terminated and they must leave the business.
• External recruitment has which typical advantage?
• Sending a message from a sender to a receiver who understands it is an example of which term?
• Jobs with less hours than a full working week.
• Identify factors that influence the effectiveness of training and development programs.
• What is a permanent contract compared with a temporary contract?
• Which statement best differentiates training from development?
• Define teamwork and explain one advantage and one risk of relying on teams in a business.
• What does empowerment mean in a business context?
• What is the collective group formed by workers to protect their interests called?
• Which statement best describes recruitment and selection?
• In Maslow's hierarchy of needs, what is the order from lowest level to highest?
• Which of the following is a common selection method used by employers?
• Why might a business decentralize its HR functions, and what risk could this create?
• Which document lists the requirements, qualifications, experience and characteristics needed to fill a vacancy?
• What is the primary purpose of a job description?
• For quick, casual updates among team members, which type is typically used?
• Stakeholders are best described as which of the following?
• How can HR planning help a business?
• Differentiate between autonomy and delegation in management, with examples.
• Which of the following is an HR activity beyond hiring?
• What is chain of command?
• Training at the place of work, watched by experienced workers.
• What term describes messages sent through established channels?
• What is labor turnover best described as?
• Which of the following is NOT a common barrier to effective internal communication?
• What is labour turnover and how is it calculated?
• Define span of control and explain why it matters.
• Which term describes payment for work, usually paid weekly?
• What is ethical treatment of employees and give an example.
• Payment to employees based on a share of the profits of the business?
• Which document outlines the responsibilities and duties of the job holder?
• Information or instructions sent from a sender to a receiver is called which term?
• What is the focus of development in HR?
• What are key aspects of fair dismissal?
• Why is employee motivation linked to productivity?
• A very wide span of control typically leads to which outcome?
• Explain the role of training and development in improving workforce capability.
• What is industrial relations?
• Which of the following is an internal recruitment method?
• A casual chat between colleagues about a project is an example of which type?
• Why is equality of opportunity important in the workplace?
• Which form of remuneration is most likely to align employees' interests with the profitability of the business?
• Which of the following is a typical outcome of performance appraisal?
• What is the role of a trade union in the workplace?
• What is employee welfare and give two examples of welfare provisions a business might offer?
• What is a training needs analysis and how does it help plan development activities?
• Which leadership style leaves broad objectives with employees to decide how to work?
• Redundancy occurs when?
• What is the bottom-to-top order of Maslow's hierarchy of needs?
• Which type of communication gives feedback and may involve discussion about the message?
• Employees are no longer required - the job no longer exists.
• Establishing the size and skills of the workforce needed by a business for the future.
• Which statement about maintaining a healthy workforce is true?
• What is training needs analysis?
• What is an advantage of a flat organization?
• Team cohesion is the degree of unity and cooperation within a team. Which HR practices can strengthen it?
• Which term best matches 'messages sent through established channels'?
• Which leadership style involves the manager making all decisions and expecting obedience?
• According to Herzberg's two-factor theory, which is a hygiene factor?
• Which of the following is the top level in Maslow's hierarchy of needs?
• Explain the role of line managers in HR implementation and give one example of their responsibility.
• Which of the following is a non-financial incentive?
• Which of the following describes a matrix organizational structure?
• Which of the following is an internal communication channel?
• Which statement describes a benefit of decentralizing HR functions?
• A vacancy is filled by someone not currently employed by the organisation.
• Name two external factors that can influence people management in a business.
• Which of the following is a motivator in Herzberg's theory?
• Which concept involves adding tasks of similar difficulty to a worker's job?
• Which statement best distinguishes job enlargement from job enrichment?
• Which statement best describes centralization in an organization and its HR implications?
• What is span of control, and how does it influence whether a company uses a tall or flat structure?
• In a matrix structure, what is a common challenge?
• Induction training description.
• Which term describes a leadership approach where broad objectives are communicated and employees organize their own work?
• If a message is delivered outside the official channels, it is considered which type?
• Which of the following is an effective channel for conveying official instructions in a business?
• Which term refers to non-financial rewards provided to employees?
• What is the purpose of an employee handbook and what might it typically include?
• Which of the following best describes information overload as a barrier and how to mitigate?
• What is the main purpose of a policy in HR?
• A message that follows approved procedures and routes is best described as which type?
• Which statement best differentiates training from development?
• What is a contract of employment?
• What is the process of evaluating employee performance called?
• Which of the following is an extrinsic motivator?
• The person sending the message is called which term?
• What term refers to factors that stop effective communication?
• Which document would you consult to know the qualifications and characteristics required for a vacancy?
• Which of the following is an extrinsic motivator?
• Which form of pay is typically fixed and not tied to performance or output?
• What is the HR role in organizational change and which activities are typically involved?
• What is the term for giving a job more challenging, skillful, and responsible tasks?
• What makes a contract of employment legally binding, and when might a contract be void or voidable?
• Which pay option is commonly used to motivate staff?
• What is a disadvantage of a tall organizational structure?
• Theory X and Theory Y describe different assumptions about workers. Which statement is correct?
• What is delegation and what are two benefits and two risks?
• Which external factor is commonly considered when shaping HR policy?
• Which of the following is an intrinsic motivator?
• What should be considered to successfully implement job enlargement or job enrichment?
• Which option correctly classifies stakeholders into internal and external groups?
• What is the number of employees working directly under a manager called?
• Differentiate intrinsic and extrinsic motivation with a workplace example for each.
• Which of the following is a barrier to effective communication?
• Which statement best describes a tall organizational structure?
• Which remuneration scheme is designed to reward productivity by paying per unit produced?
• Which concept focuses on improving motivation by increasing decision-making freedom and task significance?
• Which of the following best describes a benefit of decentralization in HR?
• Explain work-life balance and discuss its potential impact on recruitment and retention.
• Why is an effective induction program valuable for new employees and the business?
• Which term best describes the overall framework showing reporting relationships and authority?
• What are disciplinary procedures, and why are they important in maintaining workplace standards?
• The originator or source of a message is called which term?
• Which of the following is a potential drawback of overusing the division of labour in a production process?
• Which statement is true about internal recruitment?
• Pay is related to the performance of an employee?
• Which statement best differentiates hygiene factors from motivators in Herzberg's theory?
• Which is an example of extrinsic motivation?
• What is corporate culture, and why does it matter for HR?
• Which statement is true about internal communication channels?
• Which of the following is a method used to assess employee performance?
• What is labor turnover and what can HR do to reduce it without harming performance?
• Which concept describes the levels of management and divisions of responsibility within an organization?
• Communication between the organisation and another organisation is known as which term?
• In an organization, which of the following is a line role?
• How can a recruitment mismatch impact a business beyond the new hire’s performance?
• Performance-related pay is best described as pay linked to achieving targets.
• What is absenteeism, and what HR strategies can reduce it?
• Why is health and safety training important for new staff?
• Which elements are part of Taylor's scientific management approach to motivation and productivity?
• A message sent to all staff via the company intranet is an example of which type?
• Which term describes wage based on number of units produced?
• How can technology influence HR practices and efficiency?
• What term describes messages sent casually, not through established channels?
• What is a potential downside of pay linked to achieving targets?
• Which term describes future workforce sizing and skills planning?
• What do a job description and a person specification specify in recruitment practice?
• Which statement is NOT an objective of induction?
• What best describes two-way communication?
• Which action adds meaningful, challenging tasks to a job to boost motivation and responsibility?
• Which stakeholder group is most likely to be directly affected by day-to-day product changes?
• Which term refers to specialists who provide support to line managers?
• Which term describes the reaction or response from the recipient after receiving a message?
• Empowerment in a team is most closely associated with which practice?
• Off-the-job training description.
• Which barrier to effective internal communication is directly related to the physical distance between people?
• What is the term for giving subordinates the ability to perform tasks?
• Which HR area focuses on reducing staff turnover through better recruitment fit, onboarding, recognition, development, and fair pay?
• Explain 'fitness for work' and its significance for HR and health and safety.
• What is performance appraisal and why is it used?
• Which metric is commonly used to measure productivity?
• Who provides support, information and assistance to line managers?
• Which of the following is an intrinsic motivator?
• Which statement best contrasts on-the-job training with off-the-job training?
• On-the-job training description.
• Which statement best summarizes Taylor's scientific management approach?
• Which leadership style involves all employees in decision making?
• What do you call a group of workers who join to protect their interests?
• Which statement best describes the impact of a strong corporate culture on HR outcomes?
• Which term refers to obstacles that reduce the effectiveness of exchanging messages?
• Which outcome is most likely when job enrichment is aligned with an employee's skills?
• Which practice helps reduce monotony by rotating workers through different tasks?
• Remuneration is best described as
• What is shortlisting in the recruitment process?
• Which is a job design technique that increases the amount of tasks at the same level?
• A message sent without the receiver being required or expected to give feedback is called which term?
• What is a grievance procedure?
• Which level is the highest in Maslow's hierarchy of needs?
• A type of communication that enables direct exchange and potential questions and answers is which term?
• Who is responsible for directly managing people and coordinating their tasks?
• Which term describes the process of ending an employee’s contract due to the role no longer being needed?
• Which of the following is a barrier to effective communication?
• What is the purpose of job rotation?
• What is employee empowerment?
• The way the message is communicated is described by which term?
• Which term describes messages sent through established channels?
• Which of the following is an employee right?
• Which role has direct responsibility over subordinates in the hierarchy?
• Which term describes wage based on hours worked?
• Which term describes giving employees freedom to decide within their role?
• Payment based on number of units sold?
• What is the purpose of induction training?
• What is recruitment?
• The person who receives the message is called which term?
• In Herzberg's two-factor theory, what is the effect of hygiene factors?
• The message itself as a unit of information is called which term?
• Which process involves identifying the need for new employees and encouraging applications?
• Which pay type ties pay to how well an employee performs?
• Which recruitment method fills a vacancy from existing staff?
• Which statement best describes on-the-job training?
• Which measure is NOT a direct component of productivity?
• Which statement correctly contrasts autocratic and democratic leadership styles and their impact on motivation?
• Absenteeism refers to employees being absent from work. Which of the following is a common cause?
• Payment for work, usually paid monthly?